Delivery times
All Fincafé products are in stock unless otherwise stated. Please allow about a week for your order to be processed, and then a few working days for delivery.
It’s also possible that this delay will be faster or longer if we’re in a busy period or on vacation (holiday season or construction vacations). For more information, contact us at
info@fincafe.ca
Payment
All orders must be paid in full before the coffee is delivered. We are happy to accept payment by bank transfer or credit card.
If you would like to discuss a payment plan, please contact us directly. (Applies only to roasters, not retailers).
Delivery
Fincafé deals with a supplier directly at the warehouse, offering you fast, less expensive service. Fincafé is not responsible for the non-reading or loss of the delivery notice. If you are not present at the time of delivery, you can pick up your parcel at the office in your neighbourhood. If you have any problems with your delivery, don’t hesitate to contact us. We offer excellent after-sales service.
Shipping
Several companies are used as shippers. Each delivery comes WITHOUT signature and your parcel can be left at the door. Fincafé is not responsible for the loss of parcels, however, please do not hesitate to contact us and we will make the necessary arrangements with you. If we have made a mistake in your order, please write to
info@fincafe.ca
to find out how to return your order. If you receive a product that appears to have been tampered with, please write to
info@fincafe.ca
as soon as possible, accompanied by photos and a description of the problem.
Return policy / Discounts
When we buy on the Web, we are sometimes not entirely satisfied. Please take the time to carefully read the following return policy to understand the costs involved, depending on the circumstances:
- the cost of returning the product is your responsibility;
If the packaging is broken, altered or damaged, Fincafé offers an exchange or refund service. Accompany your return/exchange request with photos and a description of the problem at info@fincafe.ca, within four (4) weeks of purchase.
Your product must be in exactly the same condition as when you received it. No opened coffee bags can be exchanged or refunded for obvious reasons of hygiene and sanitation. In the case of an exchange, you will be responsible for the shipping costs of the second shipment.
You have ordered a product from our website
www.fincafe.ca
and you haven’t received the right item or you realize that it doesn’t correspond at all to its description? Mistakes are possible, and we apologize in advance. In this case, please notify us immediately at info@fincafe.ca and leave us a telephone message. We’ll send you the right product and cover the shipping costs.
Have you placed an order in our online store and are not satisfied with the taste, flavors, aromas, etc.? Sometimes the taste isn’t what you expect. Unfortunately, for health and hygiene reasons, we are unable to exchange the product. Don’t hesitate to contact us to help you choose a coffee to suit your taste profile!
We hope you will find these terms and conditions satisfactory.
You bought an item and it went on sale shortly afterwards? We undertake to credit you the difference between the amount paid and the promotion if there is a difference of up to one week (7 days) between the date of purchase in the store and the start date of the promotion.
We look forward to serving you and thank you for your confidence in Fincafé!
